Terms of Service

By using Tolrant, booking a pickup, creating an order, or making a payment, you agree to these Terms of Service.

Do not use the service if you do not agree with these terms.

Tolrant provides laundry pickup, transportation, wash-and-fold processing, order tracking, customer communication, and return delivery.

Some services may be completed directly by Tolrant or by independent laundry and delivery partners.

• Provide accurate contact, address, and pickup information.
• Make laundry safely available during the selected pickup window.
• Remove valuables, money, jewelry, electronics, and personal documents.
• Identify special-care, delicate, or non-machine-dryable garments.
• Do not submit hazardous, illegal, contaminated, or biohazardous items.

Standard wash-and-fold pricing may be calculated by weight and may be subject to a minimum order amount.

Bulky items, specialty items, excessive soil, and special-care items may have separate pricing. Applicable fees will be displayed or communicated before the final charge whenever reasonably possible.

Pickup windows, turnaround times, and delivery times are estimates and are not guaranteed.

Delays may occur because of weather, traffic, equipment problems, customer availability, order volume, or other circumstances outside Tolrant’s reasonable control.

Customers must report a missing or damaged item promptly after delivery. Tolrant will review the circumstances and available order records.

Any reimbursement may be limited by Tolrant’s published Laundry Care Policy and applicable law.

Tolrant may refuse items that are hazardous, excessively contaminated, infested, unlawful, unsafe to transport, or unsuitable for normal machine washing.

To the fullest extent permitted by law, Tolrant is not responsible for indirect, incidental, special, or consequential losses arising from use of the service.

Tolrant may update these terms as the service evolves. The updated version becomes effective when posted on this page.

Questions about these terms can be sent to hello@tolrant.com.